A study on the process of handing over keys by Sabah Urban Development Corporation Sdn. Bhd. (SUDC) to Seri Kayangan Apartment purchasers, Lok Kawi Heights, Papar / Dyg Fadzurainah Awg Kassim

This thesis is submitted to fulfill the requirement of Faculty of Business Management, Universiti Teknologi MARA, Sabah Campus. This study is entitled "A Study On The Process Of Handing Over Keys By Sabah Urban Development Corporation SDN. BHD. (SUDC) To Seri Kayangan Apartment Purchasers, Lok Kawi Heights, Papar". This study is mainly focusing how the process of handing over keys was done by SUDC towards Seri Kayangan apartments purchasers. This study also includes the satisfaction of the purchasers towards SUDC process handing over of keys and the problems which purchasers faced during the process were done. The study also has determine purchasers demographic and towards the end there were practical recommendation to be implement in order for SUDC to improve their weaknesses in term of handing their property to the end users. The data of information was gathered through questionnaire and converted the data using SPSS and relevant charts. This research has achieved the entire research objective. The research revealed that there were 68% of purchasers satisfied with the process while the other 32% of purchasers dissatisfied with the process. From that, the study can be conclude as most of the purchasers still satisfied with the way the process was carried out and there was some improvement SUDC can be implemented in order to strengthen the process of handing over keys of SUDC.