ICT outsourcing from Malaysia public sector perspective / Sallehuddin Affandi

Governments have worked together with non-governmental entities to deliver
public services to citizens as well as for developing and operating internal management
systems. Much attention has been given to the computerization of government ministries
and agencies to improve the government's capacity to carry out its tasks and cope with
the future challenges in order to achieve performance goals. The aims of this research
are to identify the motivation to information communication and technology (ICT)
outsourcing, to determine the ICT services that are currently being outsourced and to
describe the risks inherent in ICT outsourcing from Malaysian public sector perspective.
In order to achieve the aims of this research, an expanded research model was used to
develop the research instrument for this study. The primary data for this research was
collected by means of a questionnaire survey conducted among Malaysian public sector
organizations. There are about 50 federal government agencies based in Putrajaya. Out
of that, 28 federal government agencies and 12 state federal government agencies
(within Klang Valley) were selected to participate in the survey. A total of 250
questiormaires were distributed among the selected organizations and within one and
half months, about 190 completed questionnaires were returned. Although the research
was conducted successfully, several limitations were encountered. The limitations are
time constraint, limited academic reference on ICT outsourcing based in Malaysia and
lack of cooperation during field study. The findings from this research indicated some
ICT services that are currently being outsourced in the Malaysian public sector. Some
motivation factors and risks inherent in ICT outsourcing were also reported.