A study on property management service quality and customer satisfaction at SPNB Vista Ilmu / Kisna Meena Mary and Nur Hasinah Hassan

Mary, Kisna Meena and Hassan, Nur Hasinah (2014) A study on property management service quality and customer satisfaction at SPNB Vista Ilmu / Kisna Meena Mary and Nur Hasinah Hassan. [Student Project] (Unpublished)

Abstract

This chapter focuses on the background of the study which is on property management service quality and customer satisfaction. Section 1.2 will discusses the background of the study, Section 1.3 will explain on the problem statement while section 1.4 will states the research questions. On the other hand, Section 1.5 will state the research objectives, Section 1.6 will explain the significant of the study, then Section 1.7 will explains the scope of the study and finally Section 1.8 is all about definition of terms and concepts.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Mary, Kisna Meena 2012359631 Hassan, Nur Hasinah 2012976819
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > H Social Sciences (General) > Study and teaching. Research
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan II Campus > Faculty of Administrative Science and Policy Studies Universiti Teknologi MARA, Sarawak > Kota Samarahan II Campus
Programme:	Bachelor of Administrative Science (Honours)
Keywords:	service, quality, SPNB
Date:	2014
URI:	https://ir.uitm.edu.my/id/eprint/93200