Level of tourists satisfaction towards hospitality services In Kuching / Dayangku Siti Hajar Awang Dahlan and Nur Shafiqha Affendi

Awang Dahlan, Dayangku Siti Hajar and Affendi, Nur Shafiqha (2012) Level of tourists satisfaction towards hospitality services In Kuching / Dayangku Siti Hajar Awang Dahlan and Nur Shafiqha Affendi. [Student Project] (Unpublished)

Abstract

The main focus in this study is to find out the level of satisfaction of the customers or tourists towards hospitality services in Kuching. There are about 52 hotels in Kuching which consist of 1 star until 5 stars hotels. Hospitality defines as the relationship between guest and host, or the act of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists. Others definition of hospitality is that, friendly and generous behavior towards visitors and guests, intended to make them feel welcome.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Awang Dahlan, Dayangku Siti Hajar 2010610028 Affendi, Nur Shafiqha 2010894468
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > H Social Sciences (General) > Study and teaching. Research
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan II Campus > Faculty of Administrative Science and Policy Studies Universiti Teknologi MARA, Sarawak > Kota Samarahan II Campus
Programme:	Bachelor of Administrative Science(Honours)
Keywords:	tourists, hospitality, services
Date:	2012
URI:	https://ir.uitm.edu.my/id/eprint/93183