Satisfaction level of public on maintenance and management of public facilities in Kulim, Kedah / Nur Aina Adriana Mohamad Nazarudin

Public facilities are provided and managed by the government or the local authority to be shared by a lot of people at once to ease the daily lives of the people thus that is why it is important to ensure the public facilities are always in a good condition. However, due to some issues and challenges faced by local authority in maintain the public facilities, it might be little hard for the local authority to maintain and manage the public facilities. The public facilities provided must able to fulfil people wants and needs. So as the purpose of this study, the researcher wants to identify the satisfaction level of the people regarding the maintenance and management of public facilities. The objectives of this research are to identify the satisfaction level of the public people on maintenance and management of public facilities in Kulim, Kedah and to determine the current maintenance and management practice by local authority in maintaining and managing public facilities. Mixed of qualitative and quantitative method will be used and the data analysis using thematic analysis and descriptive analysis will be analysed.