Organizational factors that influence workplace deviance behavior at Education Malaysia Global Services (EMGS) / Muhammad Amirul Hafifi Jamil

Workplace Deviance Behaviour (WDB) is an essential element in ensuring organization’s survival and productivity. Workplace deviance behaviour has exists since decades ago but it is still in the emerging of development. The objective of this study is to determine the factors that give impact to workplace deviance behaviour where the following factors are organizational support, organizational justice, ethical work climate and trust. Moreover, the researcher also investigates the significant relationship between all independent variables and dependent variables. For data collection, the researcher distributes questionnaires as primary data to get feedback from the employees at Education Malaysia Global Services (EMGS). Furthermore, 75 respondents from various departments participated in this study. Correlation analyiss findings showed that all independent variables have negative relationship with dependent variables. On the other hand, multiple regression test displayed that only organizational support, organizational justice and ethical work climate are significant in this study whereas the remaining independent variable which is trust is not. The findings of the study will give tremendous benefits to the Education Malaysia Global Services (EMGS). The organization can determine the most preferred behaviors by employees and focus on enhancing those behaviors. The employees also will gain knowledge and better understanding about good behaviors that should be implemented at the workplace.