Internet banking: customers awareness and perception with reference to Public Bank Berhad, Kuching branch / Girang Rengga

Internet Banking or Online Banking is basically doing banking transaction through the use of computers. The advancement in technology has made banking services available via the Internet. In Malaysia, with the emergence of the so-called ‘borderless world’ as a result of development and advancement in electronic technology, has made the process of ‘globalisation’ greatly influenced the way society does banking transactions. Relatively new in the local banking industry, Internet Banking is gaining popularity and wider acceptance, especially among the educated younger generation, made possible by increasing literacy in information technology and knowledge.