Facilities maintenance issues in program perumahan rakyat Kota Bharu, Kelantan / Muhammad Aliff Aminurudin

This research focuses on the facilities maintenance issues faced by low-cost housing in Kelantan, particularly the PPR low-cost flats in Kota Bharu. The authorities should give serious attention to the primary issues concerning the management of facilities maintenance systems in order to improve the overall maintenance system (Amani et al., 2012). Neglecting facilities maintenance management in a systematic manner has been found to result in excessive maintenance costs and corrective work for existing buildings in Malaysia, according to Zakaria et al., (2007). The research objectives include identifying the facilities maintenance issues in PPR low-cost flats and determining the most critical issue in Kota Bharu, Kelantan. Quantitative data analysis was conducted using questionnaires and surveys to gather information. The findings from the literature review and the questionnaire responses confirmed that cleanliness issues have the strongest influence on maintenance, followed by elevator issues, parking space issues, management responsiveness, repair quality and plumbing system issues. It is recommended that future studies broaden the scope beyond PPR Kota Bharu and focus on a specific aspect of facilities maintenance. This approach would provide a more comprehensive and insightful understanding of maintenance issues across different areas.