UiTM, Faculty of Business Management
(2018)
CSM451: Customer service principles / Faculty of Business Management.
[Teaching Resource]
(Unpublished)
Official URL: https://aims.uitm.edu.my
Abstract
This course seeks to apply basic knowledge of customer service and technology fundamentals in business today. It also emphasizes a thorough understanding of customer service industry and explore the knowledge of current trends that lead to the successful implementation of customer service. It places a special emphasis on self-assessment and the mastery of the knowledge to improve individual and corporate productivity.
Metadata
| Item Type: | Teaching Resource |
|---|---|
| Creators: | Creators Email / ID Num. UiTM, Faculty of Business Management UNSPECIFIED |
| Subjects: | L Education > LB Theory and practice of education > Curriculum L Education > LG Individual institutions > Asia > Malaysia > Universiti Teknologi MARA |
| Divisions: | Universiti Teknologi MARA, Pahang > Jengka Campus > Faculty of Business and Management Universiti Teknologi MARA, Pahang > Jengka Campus |
| Keywords: | Syllabus, academic, UiTM |
| Collections: | AIMS UiTM |
| Date: | 2018 |
| URI: | https://ir.uitm.edu.my/id/eprint/91545 |
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