UiTM, Faculty of Business Management
(2018)
CSM502: Contact center management / Faculty of Business Management.
[Teaching Resource]
(Unpublished)
Official URL: https://aims.uitm.edu.my
Abstract
This course aims to provide students with an understanding of contact center management. The course is designed to develop the expertise required to work successfully in the contact centre industry. Contact Centre plays a very important role in maintaining good customer relationship with customers for business organizations. Issues such as locations, services, staffing and outsourcing of Call Centre will be taught in this course. The physical and technological aspects of a data warehouse will also be covered.
Metadata
| Item Type: | Teaching Resource |
|---|---|
| Creators: | Creators Email / ID Num. UiTM, Faculty of Business Management UNSPECIFIED |
| Subjects: | L Education > LB Theory and practice of education > Curriculum L Education > LG Individual institutions > Asia > Malaysia > Universiti Teknologi MARA |
| Divisions: | Universiti Teknologi MARA, Pahang > Jengka Campus > Faculty of Business and Management Universiti Teknologi MARA, Pahang > Jengka Campus |
| Keywords: | Syllabus, academic, UiTM |
| Collections: | AIMS UiTM |
| Date: | 2018 |
| URI: | https://ir.uitm.edu.my/id/eprint/91536 |
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