Factors that influence the adoption of internet banking among public / Nabilah Bistamam

Internet banking adoption are important to both customer as well as banking institutions. The purpose of the study is to identify the factors that will influence the adoption of internet banking among public. The factors that involved are cost saving, security concern, convenience, features availability as well as accessibility. This study involved two stages, the first stage are involved pilot test. Whereby the questionnaires involved are using scale from I until 7. The test of normality that had been test for pilot test showed that for skewness it is between -1 until +1 which mean that the questionnaire are normaly being distributed. The variables involved are all above 0.7 where as for Kaiser-Meyer-Olkin (KMO) were 0.808. Bsed on the result, this research has transfer certai question into another section. Then the second stage is involved the complete questionnaires where 230 set of questionnaires are being distributed but only 200 are being returned with full answer. The result from this research are only two factor are significant which is cost saving as well as convenience while another factors such as security concern, accessibility and features availabiity are not significant. This research use Microsoft Excell as well as SPSS software in order to analyzed the data and get reliable result.