The work life conflict of Malaysia Airlines call centre staff / Norlela Mahat

Mahat, Norlela (2014) The work life conflict of Malaysia Airlines call centre staff / Norlela Mahat. [Student Project] (Unpublished)

Abstract

This paper presents the result of a study undertaken to understand the work life conflict of Malaysia Airlines call centre staff. Primary data was collected through questionnaire survey done by a sample of 139 staff of Malaysia Airlines call centre and analyzed. Work life conflict is an important issue for the call centre staff. The heavy reliance upon technology and uncertainty working hours, in particular are subject to the work life conflict. The finding of the study may have further implications for the industry and the society.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Mahat, Norlela 2009467368
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > H Social Sciences (General) > Study and teaching. Research
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus
Programme:	Faculty Of Business Management
Keywords:	conflict, Malaysia, Airlines
Date:	2014
URI:	https://ir.uitm.edu.my/id/eprint/90883