Pagoh Higher Education Hub / Nurul Husna Salimin

My memorable and enlightening 6-month industrial training began here at the Pagoh Higher Education Hub, Ministry of Higher Education (HPTP). The report of my internship is to prepare in detail the period of training, experience, activities that I carried out, and also my achievements while undergoing my internship at Pagoh Higher Education Hub. This executive summary aims to present an overview of the report, highlighting the key aspects and findings. During my internship, I was placed in the Management Services unit that manages employee matters as well as administration at HPTP for 6 months. Here, I have learned a lot about HR and administration. For example, photocopying, filling, scanning, sorting resumes, etc. I also assist Mrs. Arina in managing candidates who apply to work at HPTP. Additionally, I was able to complete every task that the person in charge (PIC) and the supervisor gave me efficiently, on time, and well. They also gave me advice and guidance in completing the assignments given. Not only that, but they also said that when working, communication is one of the keys that is very important and needs to be emphasized because it makes it easier for them to assess how a person works, how they solve problems, voice their opinions, and so on. Apart from that, they give a lot of advice about the world of work so that when I work later, I know what employers like and doesn’t like about employees. In addition, the internship experience that I went through could slightly improve my personal development in terms of knowledge, skills, and abilities in doing human resources tasks. This internship provided a valuable learning opportunity that allowed me to produce a SWOT analysis of their company. Based on my observation, HPTP's strengths are that they have a competent head of department, and they conduct a lot of training sessions for staff to improve their knowledge and skills. They have two weaknesses: a lack of workers in all units and less knowledge and skill because most of them are new hires. Not only that, but HPTP also has the opportunity to continue developing in terms of networking with external agencies, as many outside agencies use the services available at HPTP. Although there is an opportunity for HPTP, they will not run away from the threat that they will face, which is the intrusion of HPTP website data, and political change has slowed the progress of development. In conclusion, for every SWOT analysis, there will be a recommendation. To maintain existing strengths, HPTP needs to provide continuous feedback and arrange post-training follow up sessions. Next, to overcome its weaknesses, HPTP needs to make improvements in terms of organizational structure and hire permanent and qualified workers. The available opportunities need to be refined, so HPTP needs to create a special HPTP website for the convenience of online booking by customers, and lastly, for threats, HPTP can overcome this threat problem by developing and building an intrusion prevention system (IPS) and implementing the corporate social responsibility (CSR) program.