Malayan Banking Berhad (MAYBANK) / Nur Syasya Kamilia Kamarozaman

This internship report stress on the skills that I have learned and experiences that I obtained throughout this industrial training at Malayan Banking Berhad (Maybank) Seremban 2 branch from 1st March 2023 until 15th August 2023.1have been assigned to the community distribution (CSF) department and my focus during the internship is to gain as much working experience and skills as possible. Besides, this industrial training highlights the importance of preparing students with skills so that they can be successful in the real world. The knowledge, training and also skills that have been gained in the industrial training helps the student to be more responsible, punctual and also devoted to the task that has been assigned by the management. Nevertheless, this was the first time I experienced a hands-on job environment that is in line with my Bachelor of Business Administration (Hons.) Finance curriculum. For the first time, I found it difficult and try my best to adjust myself with the new environment and nature of work and as day goes by, I able to adapt and proceed to learn lot of procedures and documentation from my colleague and seniors at the branch. In this report, I had explained regarding the company’s history, background, organizational chart and also the products and services that have been offered by them. Maybank Berhad is an outstanding yet one of the leading financial institution in Malaysia, variety of products and services have been offered by them to the customers to enjoy and stay loyal with the firm. Besides, this report also been done to identify a SWOT analysis of Maybank Seremban 2 branch which contained of the strengths of the firm which are positive reputation and various online banking products and services, weaknesses of long waiting time and limited global penetration and many more SWOT analysis have been listed throughout the 6month period of this industrial training. Additionally, recommendation or strategies also have been listed and explained in this report to cater all the problems and ways to build a good customer relationship with the clients. Last but not least, the decision to perform an industrial training at this well-known financial institution is the best decision since I got lots of working experience, manage to build confidence to communicate with the customers, hard and also soft skills also have been gained throughout this internship journey.