Service performance measures: a case study of quantity surveying branch Jabatan Kerja Raya Sarawak / Hartini Ismail

Ismail, Hartini (2009) Service performance measures: a case study of quantity surveying branch Jabatan Kerja Raya Sarawak / Hartini Ismail. Degree thesis, Universiti Teknologi MARA Sarawak.

Abstract

The purpose of this research is to determine the level of internal customer’s satisfaction towards Quantity Surveying Branch of Jabatan Kerja Raya Sarawak at the headquarters level which involves eleven branches and two units at Jabatan Kerja Raya Sarawak head office housed at Wisma Saberkas.

Metadata

Item Type:	Thesis (Degree)
Creators:	Creators Email / ID Num. Ismail, Hartini 2004497525
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > H Social Sciences (General) > Study and teaching. Research Q Science > Q Science (General)
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus
Programme:	Faculty Of Business Management
Keywords:	Quantity, Surveying, Branch
Date:	2009
URI:	https://ir.uitm.edu.my/id/eprint/90178