Investigating Malaysian students’ e-Learning experiences with massive open online courses (MOOCs) / Safwana Nurwidad Safri

The Ministry of Education (MOE) of Malaysia has identified e-learning as an integral component of higher education and lifelong learning. However, the emergence of Massive Open Online Courses (MOOCs) and the development of various delivery systems for these courses have raised concerns about the quality of education. The new challenges in online education are characterised by the increased focus on users’ reactions and fast-changing needs. Furthermore, because of the restricted availability of face-to-face (F2F) interaction and access between instructors and students, MOOCs have limited interaction and access between instructors and students. In particular, this study focuses on applying a hierarchical model to identify the dimensions of e-learning service quality as perceived by undergraduate students at public universities in Malaysia. The proposed research framework adapted the hierarchical and multidimensional model that Brady and Cronin (2001) developed, with modifications to make it more appropriate for MOOCs in Malaysia.