A comparative study on the evaluation of patient’s satisfaction on endoscopic procedure between pre-filled and standard hand-written consent form in Hospital Kuala Lipis / Mohd Faizal Azizan

Informed consent is the patient's self-determination authorization of a choice made by themself before any intervention is performed by the health care provider. It should be a structured process that includes the disclosure of relevant procedural information, benefit, risk and other treatment option. it is also an ethical and legal requirement in respecting patients' autonomy and the right of patients to receive adequate information. The standard hand-written consent form produced by the Ministry of Health is an empty form that the health care provider must fill up before obtaining the informed consent. There are possibilities that the information may be inadequately explained, information retention by the doctors and depends on the person's experience in explaining and obtaining the consent. The pre-filled consent form was created to improve the informed consent process, standardize the information and avoid missing important material risks. This research aims to evaluate the patient's satisfaction in this pre-filled consent form compared to the standard handwritten consent form. Gastrointestinal Endoscopy Satisfaction Questionnaire version 2 has been used to evaluate the patient's satisfaction. This research concluded that there is a significant difference in patient's satisfaction using the pre-filled consent form compared to the standard handwritten consent form. The factors associated with the difference score was the years of doctor’s experience who taking the consent and gender of the patients. Otherwise, other factors such as age, race, level of education and occupation of the patients were not significant in this research.