Emotional intelligence in zakat institutions in Malaysia: a field study / Rozman Hj Md Yusof, Abd Hair Awang, Arifin Md Salleh, Mustafa Mohamad

Hj Md Yusof, Rozman and Awang, Abd Hair and Md Salleh, Arifin and Mohamad, Mustafa (2011) Emotional intelligence in zakat institutions in Malaysia: a field study / Rozman Hj Md Yusof, Abd Hair Awang, Arifin Md Salleh, Mustafa Mohamad. Business and Management Quarterly Review (BMQR), 2 (2). pp. 39-48. ISSN 2180-2777
Abstract

This study explored the emotional intelligence dimensions (self-awareness, selfmanagement, social awareness and social skills) of employees employed in Zakat
Centers. Data were collected from 113 randomly selected from three zakat centers:
Melaka, Negeri Sembilan and Selangor using self-administered questionnaires of
Emotional Competence Inventory (ECI) (108 items) that measured emotional
intelligence. Overall, the study revealed that the employees’ emotional intelligence
and its dimensions level: self-awareness, social-awareness and social skills are
proficient, except for self-management, which was slightly low proficient.

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