A framework of green end-user computing through virtualization approach / Mohd Yusri Jusoh

Information Technology (IT) usage from IT services provided by the IT sector is changing the ways IT personnel interact in the different work processes. IT personnel use multiple devices in the workplace which led to the increasing number of devices in organizations. However, it is impossible to control the multiple devices brought by the IT personnel, leading to a waste of IT resources, increasing carbon emissions and electricity consumption in the environment. This situation has become more concerning because of the redundancy of the IT work process and the difficulty of getting IT technical support. Many researchers proposed a virtualization approach to reduce and optimize the use of IT devices in the organization. However, the guidelines are limited and practices proposed were underutilized in IT organizations. IT business process is also in-silos that causing it incomprehensible to strategize virtualization. Therefore, to reduce a negative impact on the environment, the organization must understand the IT work process to support green initiatives. There is an urgent need for a better understanding of the current work processes, the role of the IT personnel, and the trends in the usage of IT devices that access the data center using virtualization. Thus, the end-user computing framework is needed for planning and managing the work process that highlights the virtualization approach performed by IT personnel in the Malaysian public sector. It explicitly studies the IT department of KeTTHA that implements the green data center. The qualitative approach was adopted; to analyse the work activities and the component in end-user computing that utilize virtualization, to propose suitable virtualization technologies and to evaluate the end-user computing framework through the virtualization approach for IT personnel. The data was collected using a case study strategy with single units of analysis (organization) which consists of interviews, observation, and document analysis. The data was analyzed using content analysis using a pattern matching approach to evaluate and determine four dimensions that consist of the IT work processes (process), end-user component (people), virtualization (technology), and green computing benefit. The results reveal the uniqueness of the IT personnel, which are IT functional support, IT core focus support, IT support services, and data IT support. The framework also highlights the virtualization technology used by IT personnel to perform different work tasks. This framework helps IT organizations utilize the IT resources that can help enhance the work process and support the environment in the future.