A research on the level of acceptance towards public ringgit system in Public Bank by its customers / Salwiyah Harun

Public Bank Berhad was incorporated on December 30th,1965. It is opened for business on 6th August, 1966. The Head Office of the bank is located at Bangunan Public Bank, Jalan Sulaiman, Kuala Lumpur. The Kuala Lumpur Main Office of Public Bank is located on the ground and lower ground floor of this building. The growth of the Bank business leads to the formation of a network of branches in Malaysia. At present Public Bank Berhad network of branches consists of 27 branches in Malaysia. Public Bank Berhad as a commercial bank offer many types of banking services. One of the services that is going to be mentioned more-and related to the research here is Savings Department. Presently, Savings Department is operating an on-line system which means that customers are able to know their balance in their savings account immediately. The withdrawal and deposit of cash/cheque so done by filling in a relevant vouchers. (refer to appendix 4). For withdrawal of cash the customers need to present at the savings counter, their savings passbook together with a fill-up voucher duly sign by them. To get their balance enquiry of their savings account, they have to go through the Teller/savings counter clerk. During the peak hours like salary payment, customers will faced a long queue to withdraw their cash, since, every processing of one withdrawal requires sometime to get the officer to approve of the withdrawal.