Crowdsourcing task multi-dimensional model for digital worker competency assessment / Nurhayati Zakaria

Crowdsourcing is a process where a company outsources a task to a large group of the digital worker through an online platform. The digital worker is an individual having different skills, knowledge, experiences and education level. In Malaysia, the crowdsourcing ecosystem comprises of four major players which are job providers, platforms, digital workers and government agency. The cycle starts when a job issued by the job providers. Then the platform advertises it to the digital workers who registered themselves in the system. Those who are interested and has the capabilities to complete it will pull the job based on the first come first serve basis. Basically, the aim of the platform operator is to ensure that the tasks are taken immediately and completed within a given time by the right skill of the digital worker.