National utilisation trend of Pharmacy Dispensing Value-Added Service (PDVAS) and factor determination in occurrence of service defaulters / Azlan Ahmad

Malaysia government has set up a policy where all medication is supplied on onemonth duration basis as to maintain the medication availability for all patient. Patient with long duration supply are required to return to a healthcare facility to refill their medication repeatedly. The main impact of this policy is increasing the traffic in most of healthcare facilities. As to overcome the issue, Ministry of Health has introduced Pharmacy Dispensing Value-Added Service (PDVAS) specifically target this group of patient. Various services of PDVAS have been implemented to meet the patient needs, however, increasing number of defaulters may affect the successfulness of this service.