Exxonmobil Business Support Centre Malaysia Sdn Bhd / Norsyafiqah Filzah Mohamad Saodi

The industrial training session has been started and been marked on the date beginning from 2'J'h August 2015 until 31'1 December 2015 in Menara Exxonmobil, Kuala Lumpur Malaysia. The intern has been charged under Malaysia Area Operations (MAO) department and being grouped under the End-User Services (EUS) team. Apparently, several items were highlighted in this report which includes the daily tasks and activities which have been assigned to the intern. The role of intern is to help the team to carry on the daily tasks which are; troubleshooting the MFD, troubleshoot the hardware and software issue, load the GME Operating System (customize OS) as well as provide the IT consultation toward the users that having any issue. The rollout of Skype for Business Full has been fully used by all the folks. The purposes of this rollout are (1) move everyone to have one medium of communication, (2) To replace the current hardware (Cisco phone) in order to embark current technology, (3) to improve security as well as (4) to keep up with latest technology. In addition, towards end of this year, almost 90 folks of employees and contractor staffs who have been more than 5 years and above need to change their JAVA smartcard to .NET smartcard in order to guarantee the smooth log­in to their machines (laptop and multifunctional device). The limitation and challenge encountered by the intern during the training session also covered in the report.