1 Malaysia clinic service quality and patient satisfaction case study: 1 Malaysia Clinic Taman Samarinndah, Kota Samarahan / Christina Amillia Ambon and Priscilla Henry

Patient satisfaction is a measurement for service quality. Patient judgement is important because the patient satisfaction will give the opportunity for improvement. We evaluated the relationship between the satisfactions of patient in 1 Malaysia Clinic at Taman Samarindah, Kota Samarahan. A correlational study was carried out using the SERVQUAL questionnaire. The respondent in this study was 166 patients who seek medical treatment at 1 Malaysia Clinic at Taman Samarindah. The findings indicate that there was a positive significant relationship between the two variables. This study also shows there is no significant difference between service quality andpatients satisfactions among male and female. In addition, female patients are more satisfied with service quality delivery by 1 Malaysia clinic at Taman Samarindah compare to male patients.