An online scheduling platform for veterinary appointments / Arifah Fasha Rosmani and Muhammad Harith Mokhtar

As a result of technological advancements such as the internet and wireless networks, many businesses, including veterinary clinics, have implemented these technologies in their day-to-day operations, and this trend has grown in popularity in recent years. This project proposes that veterinary clinics adopt an online, web-based appointment system to make the appointment process more efficient and straightforward. This research has two objectives: designing and developing a web-based concept for an online appointment booking system. The appointment system is subjected to a usability test to determine whether the proposed system simplifies appointment scheduling for users. This study employed the waterfall model, which consists of six phases, including requirement, analysis, design, coding, testing, and implementation. Visual Studio Code, for the coding process, and XAMPP control panel, for the development and testing of the system on a local web server, were utilized during the development of this research. During the testing period, functionality and usability tests were conducted, and based on the test results, the majority of users agree that this online appointment system is simple to use. In conclusion, this research has helped to simplify the appointment process for users of veterinary clinics, and it can be improved in the future by adding a payment gateway to the system to facilitate online banking payments.