A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]

Udol, Jering and Anyau, Donita Kinchang and Jock, Roslind and Janggi, Linggang (2005) A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]. [Student Project] (Unpublished)

Abstract

Quality is fast becoming one of the competitive issues of the 1980s and 1990s. Pressures for improvement have become intense. The result is a heightened interest in quality management at many Malaysian organizations, both public and private, and a growing recognition of quality's strategic importance. The issue of globalization today has pounded more pressures for quality improvement. A public service organization, the Bintulu Development Authority (BDA), is one among those many organizations that has the drive and ambition to be among the world-class in providing better and quality services to their customers. In August 1994, BDA launched the implementation of TQM in the organization.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Udol, Jering 2001611146 Anyau, Donita Kinchang 2001611226 Jock, Roslind 2001611114 Janggi, Linggang 2001610587
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce > Personnel management. Employment management
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Administrative Science and Policy Studies
Programme:	Diploma in Public Administration
Keywords:	quality management, Bintulu Development Authority, organizations
Date:	2005
URI:	https://ir.uitm.edu.my/id/eprint/82653