Driving School Online Booking System / Auni Najihah Jailani

The Driving School Online Booking System is a system that will make it easier to handle the booking process at Malacca Safety Driving Centre Sdn Bhd (MSDC). The problem faced by Malacca Safety Driving Centre Sdn Bhd (MSDC) has been identified throughout the planning phase of the development. Besides that, the Driving School Online Booking System was created to improve the current business process by saving staff time handling the customer booking process. A few things could be improved in the current business process, such as the customer needs to contact MSDC or walk-in into the company for more detail about the license class. A booking for Malacca Safety Driving Centre Sdn Bhd (MSDC) can be made by phone call or walk-in into the MSDC. The problem occurs when the line is busy, or something unexpected happens with the line, so the customer needs to contact the company to schedule a date booking. The ten usability heuristics principle of user interface design by Jacob Nielsen are used as a theory in Driving School Online Booking System. The project development methodology used an adapted waterfall model with four stages: requirements analysis, design, implementation, and testing. The Driving School Online Booking System solved the problem Malacca Safety Driving Centre Sdn Bhd (MSDC) faced. The system met the system requirement and user requirements. Most of the functionalities were passed, and the actual result was like the expected result. The Driving School Online Booking System will be upgraded to allow more customers to participate. Several recommendations can be implanted on Driving School Online Booking System to improve and enhance its use. The suggestion is the system to have an online payment to easily customer make a booking.