Employees' perceptions toward servant leadership at Human Resource Department, Wisma Bapa Malaysia / Hilda Jolette Dilah & Nurul Fazira Shukor

Based on the Servant Leadership introduced by Robert K. Greenleaf in 1970 and improvised by Patterson (2003) the aims of this research are to determine the perceptions on servant leadership commonly used by the Human Resource Department in Wisma Bapa Malaysia during the operation hours, to observe the characteristics that contribute to the employees displayed by the servant leaders and to find out the impact of servant leadership between the employees and the organisations. A survey questionnaire is conducted and the respondents are 123 staffs from Human Resource Department. The survey questionnaire consists of tten different sections that aim to discover the perceptions of servant leadership among the employees. The major finding suggests that the most dominant characteristics convey the type of leadership commonly used by the Head of Department in the organisation. In addition, servant leadership are proven to be significant in establishing interpersonal relationship among the employees. In a nutshell, other characteristics should be taken into consideration in order to establish a prominent study. Examples of the criteria can be constructed based on past researchers models. Future research on servant leadership have to focus on a topic that has received little attention in recent years.