Preserving heritage and enhancing visitor experience: an analysis of Visitor Impact Management (VIM) practices at Ipoh Heritage Trail / Nurul Akmaniza Mohd Nasir … [et al.]

Heritage trails are designated trails that connect major significant pieces of a historical area. It is advertised to attract tourists for educational purposes and ultimately, boost the economic sector of the area. However, the local government may design, build and manage the range of the heritage trail settings, but it is always dependent on how tourists utilize the trail and achieve the intended advantages. The aim of this study is to determine the effects of visitor impact management practices (VIM) on visitors' experiences and satisfaction concerning heritage conservation in Ipoh Heritage Trail. For this purpose, researchers have discovered two attributes for visitors' satisfaction which are facilities (FA) and human environment (HE) followed by visitors' experiences involving four main attributes which are environmental impacts (ENI), socio-cultural impacts (SCI), visitor education (VE) and existing VIM practices. This study provides insightful data on heritage tourism settings.