Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin

Kulin, Rozianah (2010) Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin. [Student Project] (Submitted)

Abstract

The aim of this research is to study the responsiveness of employees towards its customer at TM (Consumer Sales). Besides that, it is to identify TM customer satisfaction towards the service that had been given and to suggest recommendation to improve employee responsiveness. There are 120 respondents that divided into two segments which are public higher learning student (UiTM, UMS, Cosmopoint) and working people (government and private sector). Data gathered from fieldworks and analyzed using statistically package of social science (SPSS).

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Kulin, Rozianah 2007128775
Contributors:	Contribution Name Email / ID Num. Advisor Kabul, Worran 105060 Advisor Hazley Lai, Franklin frank985@uitm.edu.my Contributor Sukardi, Rosdiana 108960
Subjects:	H Social Sciences > HF Commerce > Personnel management. Employment management
Divisions:	Universiti Teknologi MARA, Sabah > Kota Kinabalu Campus > Faculty of Business and Management
Programme:	Bachelor of Business Administration (Hons) Marketing
Keywords:	Telekom; Employees responsiveness; Customer
Date:	2010
URI:	https://ir.uitm.edu.my/id/eprint/79616