Students' perception towards the Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN) / Noorhashima Abang Bujang, Nurazeani Waini & Azwah Ilyana Ahmad Senusi

The objective of the study is to know the opinion and the recommendation of the students to increase the loan distributed whether there are satisfied or dissatisfied with the loan distributed lately. Other than that, it also to help the students detect and solve their problems regarding their study loans under the PTPTN systems. Then, it is to identify the factors that which lead to the unsatisfied of the students about the study loans and also to identify the. problems regarding their study loans under the PTPTN system. The result shows that majority of the respondent dissatisfied with the PTPTN services in terms of time such as the time taken to give the loan and collecting loan payment back. This could be due to the failure of the PTPTN to bank in the loan in the beginning of the semester. Besides that, the former holders of PTPTN are unable to find job, therefore they failed to pay for the loan within the time given. Under recommendation of this study, PTPTN should be strict in terms of the rule of paying back. The reason is because there are some students who already got the job but refuse to pay the loan.