The trust of information usage among the community leaders / Akmar Hisham Mohd Yusof @ Mokhles

This thesis presents research on the trust of information usage that affects the people’s values of political objects such as the political system, government agencies, or any policies that are issued by the government. The research contains a few independent variables such as media content, quality of service, and information culture. Meanwhile, information usage is valued as the dependent variable. The findings show that the majority of the leaders are over 46 years old and many only have PMR and SPM certifications. The findings show the respondents’ positive perception towards all variables. The respondents place importance in the authenticity of media content and also highly agree that social media has facilitated government agencies in information delivery to the public. For the information culture construct, a majority of the respondents says that they always check the information before disseminating. Besides that, they also agree that their information usage is adequate for them to make any decisions related to their task. All the independent variables show a contribution to the dependent variable of trust in information politics value and the quality of service has shown a significant relationship with trust in information usage construct. This means that the use of social media on mobile phones has eased the information management of information usage among community leaders.