Career advancement in hospitality industry: case study of the regency Plaza Hotel, Bintulu / Jaslina Jaafar and Jering Udol

Jaafar, Jaslina and Udol, Jering (2009) Career advancement in hospitality industry: case study of the regency Plaza Hotel, Bintulu / Jaslina Jaafar and Jering Udol. [Student Project] (Unpublished)
Abstract

Today the field of Hospitality Management is expanding at an incredible pace.What is hospitality? At its most basic level, hospitality is simply the art of making guests feel welcome. But it's far more than that. Hospitality is the world's largest service industry, employing millions of people working in hotels, restaurants, cruise lines, resorts, private clubs, casinos, and bed-and-breakfasts throughout the world.

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