ADM570: Service Management / Faculty of Administrative Science & Policy Studies

This course examines the nature of services with the emphasis on service management in public and private sector. The management implications of services are explored and highlighted using case study, interactive lecture/lecture, flipped classroom and tutorial discussion. The contexts and the public nature of services are examined in the light of private services. Various public and private service practices based on service management concepts and tools are tested through examination and based on case study. Students require managing a group project in offering service delivery and demonstrate knowledge of leadership skill in service management.