The relationship between job burnout and job satisfaction among support staff in Yayasan Sarawak, Kuching / Syazwina Bakar

Yayasan Sarawak is an organization that promotes improvement of opportunities for education especially for Sarawakian. This required dedicated staff to handle and facing the problems that occur during their work. The purpose of this correlational quantitative study was to find the relationship between job burnout and job satisfaction among support staffs in Yayasan Sarawak, Kuching. The framework of this study was adapted from Maslach Model Naser, Omar & Martin (2015), three dimensions of job burnout namely Emotional and Physical Factors, Passive Aggressive Behaviour, and Low Personal Achievement. This study required implementation of a composite survey consisting of the demographic questionnaire, job burnout questionnaire and job satisfaction questionnaire. Job burnout is a situation whereby the staff is feeling stress about their work to achieve the organization goals. By adopting the appropriate job burnout dimensions, the level of job satisfaction can be measured. 82 support staffs have voluntarily participated in this study. Findings indicated that two types of dimensions namely emotional and physical factor and Passive Aggressive Behaviour In order to get the data, census technique was used to the support staff in Yayasan Sarawak. A total of 82 questionnaires are distributed personally to the support staffs. This study helps pave a path for researcher to understand the importance of handle job burnout among the support staffs to ensure they achieve the job satisfaction