A study on the relationship between job stress and job performance in the workplace / Nur Bazilah Khiruddin

The purpose of this study was to investigate the relationship of job stressors and job performance in the workplace. The objectives of the study were to identify the most influential types of job stressors that affect employees' job performance and to investigate the relationship of the types of job stressors toward employees' job performance. There were three variables which were work overload, role conflict and role ambiguity while the dependent variable was job performance. About 100 questionnaires were distributed in Universiti Malaysia Perlis (UniMAP) and 90 questionnaires were returned back with complete answers. The balance of 10 questionnaires were missing and rejected due to incomplete answers. The result was analyzed by using SPSS version 20. The result showed that work overload and role conflict had a low relationship with job performance while there was a very low relationship of role ambiguity with job performance in this organization. As a conclusion, the employees were not stress and happy working in this organization as these variables were not a significant factors that affect employees' performance. There are some recommendations for future research such as increase the number of respondents, broad the scope of the study and study the various types of job stressors.