A study on the relationship between the employees' emotional intellegence and turnover intentions in telecomunication organization in Penang / Hasbullah Abdul Wahab Shaarani, Mohammad Azwan Kamarulzaman and Muhammad Daniel Isa

This research was done to identify the relationship between employees' emotional intelligence and turnover intentions in one of the research organizations in Penang. The conceptual framework is emotional intelligence as independent variable and turnover intentions as dependent variable. The 30 supporting staffs in Sales Department are the participant in this study. For this study, survey research design using survey questionnaires was utilized to obtain the data. The finding showed that the level of agreement in two emotional intelligence components were moderate and the other one was high. In addition, the two components of turnover intentions were moderate and low. On the other hand, the result showed that the correlation between both variables was significant, moderate and negative. Based on the finding of this study, the researchers also provide the recommendation to the research organization.