The effectiveness of communication skills to job performance at Tenaga Nasional Berhad Jitra, Kedah / Noor Azira Ibrahim

The purpose of this study was to investigate the effectiveness of communication towards job performance of Tenaga Nasional Berhad Jitra, Kedah. The questionnaires were distributed randomly at all departments of this organization such as Fault Finder, Customer Service, Financial & Credit Control and Operating Maintenance.The survey consists of the demographic profiles, the effectiveness of communications skills, and the level of job performance. The results showed that lack of focus in the classroom was the biggest barrier in the learning process.Based on the finding, the researcher found that the management style is the most factor that influence the communication skills towards job performance. Apart from that, the other factors which are organizational culture and social relationships. The result that obtained by the researcher from this survey is, the staffs at this organization can interact with different cultural background, have good relationship among co-workers and also the majority of them use the technology such as email to communicate among them.On top of that, the researcher also obtained the result on how to improve the communication skills of the staffs by the suggestion by the researcher. From the suggestions, the majority of the staffs would like to participate in the organizational activities in order to improve their communication and also job performance.