A linear programming approach in solving staff scheduling problem at fast food restaurant / Nurul Liyana Abdul Aziz ... [et al.]

Regular demand for service businesses varies throughout the day as can be seen in companies that engage in food services, retail, transport and distribution. Effective personnel scheduling has been one of the most important ways for service businesses to stay competitive by generating a single complete work schedule for the employees for an activity to meet the requirements of the company (Labidi et aL, 2014). Distributing working shifts to employees over a period of time is a complicated process to complete. It is due to the presence of a variety of employee requirements on specific days or shifts in the domain of production demand (Kumar, 2016). The majority of food and beverages businesses hire hourly employees with frequently shifting schedules and specifications. Flexibility and adaptability are critical components of employee scheduling in this industry. As a result of the globalization phenomenon, numerous people's lifestyles have changed, however most people prefer fast food. The majority of families choose to dine out, particularly at fast food restaurants (Akbar & Mannan, 2015). During the last two decades’ people's food intake went from a traditional to a westernized diet. The fast food sector has grown significantly. In research from Wang et al. (2016) in China, the number of American fast food joints has surged. KFC has 4618 locations in the United States after 61 years, however there are 4260 outlets expanded in China in less than 30 years. ' Yum! China', the parent company of KFC, Taco Bell, and Pizza Hut, now has over 4800 KFCs and 1300 Pizza Huts in China, with a goal of opening 20,000 outlets. McDonald's is rapidly expanding in China, with roughly ten new outlets opening each week.