The development of Aliana Kembara Agency Reservation System / Siti Noor’ain Mohammad Zin

The growth of tourism industry has been increase as the technology are now beyond the line. Web-based for travel agency has been popular to done some business. Aliana Kembara Resource has been expended their business. By using a reliable management system will help them to improve their service as well as making sure the customer in a comfort zone. Currently Aliana Kembara Agency used Facebook as their main platform for business. However, several problems have been identified such as the file-base which cause the data redundancy which cause inefficient in data record. Besides that, it also consume time consuming in managing the data. The customer also hard to find the latest packages and promotion offered by the agency via their website. This system will allow customer to easily make reservation and find the latest packages offered. Besides that, the staffs also benefited in managing business smoothly. For the chosen methodology is the waterfall which only three phase are implemented in this project. It include gather requirement and analysis, system design and implementation. This particular system allow customer to search, view and make reservation for their vacation based on the offered travel packages. Minimum of members in one reservation is four people and the customer are allow to manage the members’ details. Besides that, customer also can update their personal details. For the staff task available are managing the packages and reservation details. Besides that, an email will sent to the customer once they already confirm the reservation, customers need to pay deposit or full within 48 hours of reservation.