Managing IT projects using business process management approach / Kamaliyah Sarjo @ Ahmad

The objective of this study is to investigate the current practices in managing IT Projects, to develop the IT Project Management Framework using BPM approach (IT PM-BPM Framework) and to apply IT PM-BPM Framework for managing IT Project at UiTM. As part of this research, several case studies are done at Information Technology Office (InfoTech), formerly known as "Pusat Sistem Maklumat Bersepadu" (PSMB). The data obtained will be divided into three categories, which are People, Process and Technology. Each category will explain how the people, process and technology can help the project management office or the management to improve project delivery by using BPM approach (IT PM-BPM Framework) in managing IT Project at UiTM, and subsequently achieve project success. Validation of IT PM-BPM Framework has done with the staff from public and private sector which are involved in IT project at UiTM. This IT PM-BPM Framework can also be used at other project management sector. In this study, the guideline, process flow and checklist are proposed to the implementation of IT PM-BPM Framework especially for InfoTech, UiTM.