Organizational loyalty: a study in relation to ethical accountability and public trust in local government / Nor Zaini Zainal Abidin, Mohd Kasri Saidon and Azni Syafena Andin Salamat

Organizational loyalty in public services not been discussed frequently since the position of public officers are determined by pensionable employment and public service regulation. Loyal bureaucrats is seldom been questioned and least studies were done to acknowledge the issue. Organizational loyalty as one of ethical value embedded within the sphere of ethical practices. In line with this, the performance of local government in service delivery frequently raised public concern in which some of the services have not been effectively performed. In this sense, one of the key factors in sustaining and maintaining local government performance for any organization is by establishing loyalty. Based on this scope, the organizational loyalty is believednto have connection with public trust. Beside that, organizational loyalyu also can be considered as public service commitment in delivering services. This research focuses on the impact of civil servants inner or inside value of organizational loyalty in relation to service delivery in local government. Several local authorities in Peninsular Malaysia was chosen and a set of questionnaire was distributed to 608 of some selected respondents. Our findings shows that loyalty has significantly mediated accountability and public trust in local government as service provider.