Evaluation of users' satisfaction on Academic Information Management System (AIMS) in UiTM using Delone and Mclean Model / Nik Aini Rashida Nik Man

Satisfaction and acceptance of Academic Information Management System (AIMS) is raised as a concern in many organizations, especially in educational institutions. AIMS in UiTM which is currently functional for two modules, Curriculum Management System and Examination Management System are used by the academic staffs who are designated as resource persons. The organization has encountered problems and challenges in ensuring user satisfaction with the usage of the system. Besides, there is no one study conducted to evaluate the user satisfaction of AIMS in UiTM. In regards the issue, a study is conducted to study the user satisfaction of AIMS by using updated Delone and Mclean Model. User satisfaction of AIMS is discussed in depth as to measure how the system is considered significant and effective for use of academic staffs in UiTM by studying the relationship between the constructs of System Quality, Information Quality, Service Quality, Usefulness, System Satisfaction and Actual System Use of AIMS system. Significance of relationship between independent variables and user satisfaction of AIMS are determined by the data analysis done in SPSS tool version 22. Based on the findings and results derived through this research, all hypotheses tested were shown to be positively significant. Consequently, the study confirms the validity of updated Delone and Mclean Model (2003) also proven that to be a valid model in order to evaluate the users' satisfaction of using AIMS for this research.