The determinants of E-government services among public in Kota Kinabalu, Sabah / Suriati Saidah

This study examines the general public in Kota Kinabalu towards the usage of electronic government services that have been implemented in its administration. The objectives of are: (i). to evaluate the accessibility of e-government services system in the context of egovernment services in Kota Kinabalu; (ii) to determine whether trust has direct relationship influencing the public not to using the e-government service; (iii) to determine the confidentiality of personal data (data integrity) being exposed to others; (iv) to determine the complexity of using e-government services and (v) to determine whether the demographic factors have any effect on the usage e-government services.
The study uses a qualitative approach. Several methods of date collection were used which mostly involved reports and documents prepared by the government of Malaysia. The findings of the study indicate that e-govemment has been one of the great initiatives to improve and upgrade the national civil services. In addition, this study reveals that there are some constraints and problems that the government has to improve and upgrade the infrastructures of e-govemment services in Sabah in particular. The citizens of Kota Kinabalu are willing to adopt the usage of e-govemment and support the government efforts in implementation of e-govemment in Sabah. This is because e-government brings better lifestyle not only the citizens but also to the businesses and within government itself.