Pascorp Paper Industries : a study on transportation and materials handling effectiveness / Ahmad Nilhakim Abdul Rahim

When our country faced a trouble in economic started last year, many companies had been stopped their operation. Today, the company that still competed is the only strong company and their operation is based on local raw material. One of them that are still surviving is Pascorp Paper Industries Sdn. Bhd. ( PPI). PPI involves in paper making sector which their operation are based on 100 % recycle paper. In the manufacturing industrial sector, physical distribution played an important role in making close relation with the customers. So the researcher used this subject to done the research.
The researcher had seen several problems occur in both elements such as the lorry used is not suitable, canvas used by the lorry is too poor, ISO 9002 procedure not full followed by the staff and poor in material handling activities. Ineffective practices in both elements were created a major problem that is product damaged.
This research is organised in order to analyse whether the current transportation and material handling practising fulfil the ISO 9002 standard and customer requirement and proposed a solution. Beside that it also to see how far it will affect the customer buying decision.
In other to gather the data and information, the researcher had been choosing several methods such as observation, customer survey and interview. As a general, both elements had been practices successfully and effectively. However the researcher found that there are still ineffective practices in certain condition and these should be improved.