The ergonomics and anthropometrics in accessibility aspect for people with disabilities in Malaysia’s Hotel / Najwa Ummira Md Firdaus

In this current hospitality industry, people with disabilities still have trouble finding hotels or resorts that satisfy their accommodation and accessibility needs. Individuals may be uncomfortable and may be harmed as a result of the absence of aid. Lack of acknowledgement about people with disabilities needs in Tourism Sector, make them hesitate to travel without companion. Certain hotels in Malaysia tend to lack in accommodations and services for individuals with disabilities, improper ergonomics and anthropometrics might have an impact on their safety when they use hotel services. The aim and purpose of this study is to identify the ergonomics and anthropometrics for people with disabilities for hotel’s industry in Malaysia to provide based on their needs in terms of services, accommodation and accessibility. The several research and objectives is the factors that affect the accessibility and safety aspects of the ergonomics and anthropometric’s design, the standard requirements of ergonomics and anthropometric’s design for people with disabilities in hotel’s industry, the accessibility and safety aspects of ergonomics and anthropometrics design for people with disabilities in hotel’s industry can ensure their safety and comfort. In this study, online questionnaire (Quantitative) was conducted to achieve data from respondents that come from few category of people which were people of disabilities, companion, family members and hotel staffs around 100 respondents. From this study, hotel sector in Malaysia will able to provide proper space for people with disabilities based on standard requirements stated to improve disabled people experiences when travelling. Guests with disabilities also will receive better accommodation and services. Lastly, designer will able to used the research context as a guide or reference for future design or development in ergonomics and anthropometrics for people with disabilities.