Public perception towards express boat transportation services plying Kapit-Sibu-Kapit / Robin Emerson Empurai

In recent years there have been a tremendous increase in the contribution and improvement of the services sectors in Malaysia. As such since water transportation is the only mode of transport available to travel between Kapit and Sibu and also to other places within Kapit Division, thus this study is trying to find out about how the public look toward such services. This study has tried to find out about the public perception in term of their satisfaction toward the transportation services provided by the express boat operators operating between Kapit and Sibu. Several recommendation are put forward based on the findings so as to improve the level of their services in line with the public perception in tern. of the satisfaction level.