A study on users satisfaction of maintenance management in higher education institution / Nik Muhammad Haniff Nik Razali

Higher education institution is the tertiary level of education after secondary school. This is where students, researchers, lecturers and other academic individuals undergo the process of learning, brainstorming and researching which bringing a huge impact to the country. These processes require a conducive and comfortable place to ensure the processes are smooth and welcoming. This is where maintenance of the higher education institution plays an important role to ensure the reliable condition for learning process can be created. With the challenge in maintaining higher education such as inadequate funding and planning, and old building age which can lead to difficulties to maintain the building, an extensive measure is crucial to be taken into account to put these challenges aside. Nowadays, with the presence of technology including in construction and real estate industry, these challenges can be reduced to become a small matter. Maintenance department is enforced to provide a service – a very subjective matter when it comes to determining the quality of works. This makes its contribution to the organization and end users difficult to identify. In order to ensure a maximum capability of maintenance department to deliver their work, obtaining end users perception and expectation is important. This intangibility can be assessed by a numerical index of users’ satisfaction for example in mean index.