Management of electronic records at Shah Alam Specialist Medical Center (SASMC) / Qaryawani A. Aziz

Records are a vital business and information resources. Records are very valuable and play a big role in this era, now days we can see that people realize the importance of records as information resources that provide evidence of activities and it is very expensive to produce and keep. The process of caring for records is known as records management. The exponential growth of records encourages organization to move forward to use the electronic records management system which can exploit information more effectively and support the immediate operational requirement for business information. This study was conducted in order to investigate the electronic records management system that has been practices at Shah Alam Specialist Medical Center (SASMC) located in Shah Alam, Selangor. This transaction to a fuller electronic environment presents challenges faced by the records manager and the staffs involved in encounter the issues and problems rise from the migration. The sample chosen for this study is from the four selected department in SASMC. The 30 respondents were chosen to answer the questions designed based on the objectives of the study. It seems that not all of the respondents get good exposure about the current electronic records management system used in the organization. Their level of knowledge, skills and ability in using the system is moderate. They obtain knowledge in managing the electronic records through colleagues, records manager, education and training. How accurate and efficient are they able to adapt to electronic environment will be evaluated in this study.