The relationship between conflict management style and job satisfaction among support staff at Majlis Perbandaran Padawan, Kuching, Sarawak / Tiffany Cheryl

Conflict might affect employee job performance where they might not perform
well when doing their task. This was due to individual characteristic or behavior of the
employees that sometimes were misunderstood. Poor job satisfaction however could lead
to hostility, infighting, divisiveness and disintegration. The purpose of the study was to
investigate the relationship between conflicts management style and job satisfaction
among support staff at Majlis Perbandaran Padawan, Kuching, Sarawak. The instrument
used for this study was questionnaires and convenience sampling technique to collect
data. The respondents were the support staff at Majlis Perbandaran Padawan, Kuching,
Sarawak and the sample size was 90 with a return rate of 100%.
The framework used in this study was the five conflict management styles based
on Thomas Kilmann Model (1976). These five items were included in the independent
variables which were competing, accommodating, compromising, avoiding and
collaborating. Based from the findings, the result showed that competing and
collaborating had a positive, significant and strong relationship with job satisfaction
among support staff at Majlis Perbandaran Padawan. Meanwhile, for accommodating
and compromising there was a positive, significant and moderate relationship with job
satisfaction. However, for avoiding there was a positive, significant and low relationship
toward job satisfaction. Finally, future researcher was suggested to do more research
about the conflict management style with job satisfaction since there were limited
researches been done in Sarawak. This was because the researcher had constraints in
terms of the policy of the organization which led to difficulty to apply it to another
council office.